From Chaos to Clarity: Conversational Intelligence in Uncertain Times

SVSHRM invites you to join us for our Spring Leadership Breakfast featuring executive coach and best-selling author Michael O’Brien.

In today’s fast-moving attention economy, leaders are navigating constant distractions, digital overload, and workplace uncertainty. The real leadership challenge isn’t just making decisions — it’s communicating in ways that build trust, clarity, and connection.

During this engaging and interactive session, Michael will introduce practical tools grounded in Conversational Intelligence and Appreciative Inquiry to help leaders shift everyday conversations from transactional exchanges to transformational dialogue.

Participants will explore how intentional communication habits can strengthen relationships, improve engagement, and foster clearer leadership in uncertain times.

What You’ll Learn

Participants will learn how to:

• Recognize how the attention economy and constant digital distractions impact workplace communication and trust
• Apply Conversational Intelligence to create more meaningful and productive dialogue
• Use the 4A Model (Ask – Acknowledge – Action – Adjust) to strengthen coach-leader conversations
• Practice simple micro-habits and conversational rituals that promote clarity, presence, and grounded leadership

By the end of the session, attendees will walk away with practical communication strategies they can immediately apply with their teams.

Earn 1.5 SHRM & HRCI Recertification Credits

About the Speaker

Michael O’Brien is an executive coach, speaker, digital health advocate, and best-selling author. Drawing from his leadership experience and the life-changing perspective gained from surviving a near-fatal cycling accident, Michael helps leaders navigate uncertainty with greater awareness, resilience, and grace.

Event Details

📅 Date: May SVSHRM Spring Leadership Breakfast
📍 Location: Bridgewater College, Boitnott Room, Kline Campus Center, 410 E College St, Bridgewater ( # 29 on the attached Campus Map) 
☕ Breakfast Provided

Schedule:

• 8:00–9:00 AM: Registration, Breakfast & Networking

• 9:00 AM: Opening Remarks & Sponsor Recognition

• 9:15–10:45 AM: Featured Speaker – Michael O’Brien

• 10:45–11:00 AM: Closing Remarks & Sponsor Recognition

• 11:00 AM: Event Adjourned

🤝 Sponsored by:
Blue Spoon, Steven Toyota & Bridgewater College